Frequently Asked Questions

1. How to Find MAC address?

Every device connected to a network has a unique MAC address. If a computer has multiple network adapters (for example, an Ethernet adapter and a wireless adapter), each adapter has its own MAC address. Example of a MAC address: 00:00:00:a1:2b:cc Click here to know How to Find Out the MAC Address of Any Device

2. Why OTP based authentication is mandatory for guest wifi access in india?

As per TRAI (an Indian government regulatory body), it is mandatory to authenticate each user logging in to Guest WiFi portal either through bulk login ids generated in advance, retaining a physical copy of identify proof for each login session, or the most convenient way - provisioning of Login-IDs and Passwords through SMS on subscriber's mobile phone at the time of login. In case of SMS-based authentication, a physical copy of identify proof is not required and the reference can be used for that Login-Id for a period of one-year. You can read the full document here


If you have set up a device such as a DVR at your location and you wish to access it externally, you will first require a public static IP on your internet connection and secondly, port forwarding needs to be done on your router that will forward all traffic sent on that particular port to the DVR itself. You can read the full document here