OTP Issue (due to non-availability of telecom coverage)?


Ever had a customer to whom an OTP for authentication via SMS was being delivered pretty late, or not being delivered at all due to mobile network issues?

Our latest dashboard feature will help in overcoming the inconvenience that could have been caused in cases mentioned above.

  1. Step 1: After logging in the dashboard, look for the 'OTP Issue?' hyperlink in the top right-hand corner and click on it. or you can fing otp Issue in FGBot helpdesk in Status
    or

  1. Step 2: Enter the mobile number for which the OTP hasn't been delivered. The results will display all OTPs that were sent to the specific number in the last 24 hrs.

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