Co-working spaces have now become the growth hub of the startup ecosystem and it has now become clear that these spaces have tremendous potential to provide a network much needed for the growth of businesses.
One of the most critical parts of a co-working space is its “Internet infrastructure” which consists of Hi-speed broadband/lease-line Internet, Wi-Fi Hardware, Firewall or central authentication system. The problems are bound to come in terms of internet speed, Wi-Fi connectivity and other IT issues with variety of co-workers having range of internet usages requirements. This video from Dice Media quite explains situation in co-working space when internet goes down (Link) (fun intended).
“Workloft” is one of the largest successful co-working spaces in Mumbai with capacity up-to 300 members. While at one end, they had developed an amazing co-working environment for startups, young entrepreneurs and freelancers, but at the other end, they were struggling with frequent issues with Wi-Fi connectivity and internet speed.
To begin with, they were using a well-known firewall system for Wi-Fi authentication and internet security, but unlike corporate offices, their requirements were different and they were facing the problems like:
This is where they called us and sought our assistance. We suggested them a simplified setup including one controller device (Mikrotik CCR 1009) connected with all their access points centrally and add multiple internet lines as inputs which can be configured with load balancing and failover operations both. For authentication, we offered our enterprise-grade Wi-Fi hotspot authentication system along with custom firewall to provide a user-friendly yet feature rich dashboard to manage the setup. With our systems, the co-workers need to login just once with their unique credentials (user Id and password) and will be automatically logged-in every time they enter into the space. For guests, either the Workloft management can pre-print coupons for selective access or can opt for OTP based authentication system to provide easy login features.
Additionally, we provided them an easy to use dashboard where they could:
We also consulted them with selection of internet service providers and provided in-depth analysis to identify speed plans and service providers. It took them 4 months before they agreed to switch from their existing system to our suggested setup and even asked for references before they went ahead with our solution.
For us, it was a great learning experience in terms of such a large user capacity and network setup. While installation took hardly few hours to get them live on our setup, providing on-going support was also a concern for them as they didn’t any of their 300+ co-workers to suffer on new platform. Workloft team was quite sceptical about support system and had multiple rounds of testing before going live on our system. To gain customers’ confidence, we even offered them to pay on a monthly basis for initial few months and offered “money-back guarantee” in case they don’t find our support services satisfactory.
Nothing was more joyful for us to see another satisfied customer who showed trust in our product/team and agreed to go for long-term contract instead of monthly payments.
If you want to know more details about this case study or any particular thing about the project, you can email us at firstname.lastname@example.org. And if you are running a co-working space and want to explore our Wi-Fi co-working system, email us at email@example.com with your requirements.